Job Description

Pricing/Returns Coordinator

The Pricing/Returns Coordinator is responsible for ensuring adherence to audit procedures set forth for all price deviations and commissions. For updating pricing that is contained on an approved Quote that was entered and approved in the CRM quoting system by the sales team. Product knowledge is essential to determine that the material on the Quote is the material on the Sales Order in SAP. This position is also responsible for processing Credits/Debits in SAP that have the necessary approvals thru the Claims area or the normal Sales channel. This position will assist and backup the Return Administrator with processing customer request for Return Authorizations. Responding to customers with the approval document or reason for denial. Ensuring that the process is completed when material is returned for the credit to be issued.

Essential Duties & Responsibilities:

• Update pricing on orders that are on various pricing blocks within SAP.
• Review SPA quotes to validate the correct material and adjust the price on the sales order in SAP to the approved price on the Quote (SPA)
• Enter ZPLS (base list price) into SAP or ZUMP on a sales order when required for material on a sales order that is supported by a quote (SPA) or listed in the price list.
• Review VFX3 and VF04 reports.
• Manage and update Fees and Commissions when applicable to ensure order completion.
• Create delivery reports to apply broken carton charges on items that are designated in the price list
• Process inter-company credits/debits for the finance department from documentation provided
• Review and remove billing/credit blocks on other associate's entries
• Create credits for claims approved to be processed out of CRM from the Claims Team
• Enter credit orders in SAP that have proper approvals and documentation
• Validate credit memo dollar values to original requests; direct any disputes back to requestor.
• Reviewing the TNA. Returns e-mail to retrieve customer requests for returns.
• Reviewing requests to determine of product is current available product and invoice date is within established timelines. Attach a copy of the original invoice.
• Creating the Return order in SAP to provide the customer with the RA number and form to be included with the return.

Essential Skills

• Proficiency in SAP for pricing and order fulfillment.
• Basic Excel skills for data entry.
• High attention to detail for repetitive transactional tasks.

Additional Skills & Qualifications

• Experience working within SAP.
• Previous order entry/customer service background.
• Understanding of the credit and debit process.
• Bachelor's degree is not required but is a nice to have.

Work Environment

The position offers a hybrid work environment with three days in the office and two days working from home.

Job Type & Location

This is an open ended contract position based out of Solon, Ohio.

Pay and Benefits

The pay range for this position is $28.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Solon,OH.

Application Deadline

This position is anticipated to close on Sep 11, 2025.

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