Job Description
Immediate Patient Advocate Support Opportunity
The Patient Advocate Representative is key in supporting patients with account balances, addressing billing inquiries, and assisting with payment-related issues. This role demands attention to detail, excellent communication, and efficient task handling. Candidates must be willing
* All candidates must have experience and knowledge within the area below:
* Mostly elderly patients asked about why they got a bill
* Reliability is the most important
* Minimum 20 calls per day; call log
* Internal audits (55%) to check on documentation and call flow
* Meticulous about note-taking
* All candidates must have the ability to provide EOB Explanation of Benefits. In addition to the key, all candidates must know Teams and Outlook (scheduling assistant); intermediate Excel (creating a worksheet, filtering, sorting, etc.).
*Additional Skills & Qualifications*
* Address patient inquiries regarding medical bills, statement issues, and interpret Explanations of Benefits (EOBs)
* Verify account accuracy by identifying duplicate payments, posting errors, or corrections, and coordinate with A/R for necessary adjustments
* Educate patients on billing workflows and processes, maintaining high patient satisfaction.
* Track high-balance or delinquent accounts, proactively reaching out to patients or responsible parties (RP) for
* Manage multiple systems simultaneously, including reading and printing documents as needed.
* Achieve and sustain satisfactory audit scores, seeking support and guidance as needed to continuously improve accuracy and service quality.
* Engage in frequent interdepartmental communication to resolve issues effectively.
* Stay organized and follow through on assigned tasks requiring adjustments or coordination.
* Attend in-office work twice weekly, adhering to the hybrid schedule and maintaining reliability.
* Possess basic to intermediate skills in Excel, EMR systems, clearinghouse platforms, and Zoom.
* Education and Experience: A minimum of 3 years of experience in healthcare patient accounts or revenue cycle management is required. At least 5 years of experience is preferred, including 1 year working directly with national payors and accounts receivable follow-up.
* Proficient in payer remittance reviews, with strong attention to detail.
* Familiarity with insurance coordination, medical billing, and medical credentialing is preferred.
* Goal-oriented, with a problem-solving mindset and the ability to handle multiple tasks efficiently.
* Excellent interpersonal and communication skills for patient support and internal collaboration.
* Proficient in handling confidential information and using independent judgment.
*Pay and Benefits*
The pay range for this position is $20.60 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Brentwood,MO.
*Application Deadline*
This position is anticipated to close on Oct 16, 2025.
h4> About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Tags
Temporary work, Part time, Work at office, Immediate start,